Welcome to White Water Outfitters Sales! We’re passionate about getting premium fishing gear into the hands of anglers worldwide. Below you’ll find answers to common questions about our products, shipping, and services.
About Our Products
What types of fishing gear do you specialize in?
We specialize in premium fishing equipment for all types of anglers, with particular expertise in big game fishing, fly fishing, and saltwater gear. Our product range includes rods, reels, flies, custom rigs, apparel, and specialized equipment for various fishing techniques.
Why should I choose your gear over other retailers?
Our products are selected by fellow anglers who understand the demands of serious fishing. We focus on saltwater-ready equipment with corrosion-resistant materials, premium brands like Abel reels and Rio lines, and specialized items you won’t find at general sporting goods stores.
Do you offer custom rigging services?
Yes! Our “Custom Rigs” category offers personalized setups tailored to your specific fishing needs. Each custom order is hand-checked by our Oklahoma City team to ensure perfect preparation for your next adventure.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account allows you to track orders, save preferences, and receive special offers for fellow anglers.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed with industry-standard encryption for your protection.
Can I modify or cancel my order after placing it?
Orders process quickly to get your gear moving, but if you need to make changes, email [email protected] immediately with your order number. We’ll do our best to accommodate your request before shipment.
Shipping & Delivery
What shipping options do you offer?
We offer two reliable shipping methods:
Standard Expedited Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
Free Economy Shipping: Free on orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
All orders typically process within 1-2 business days. For fastest processing, order fly fishing gear during weekdays to potentially qualify for same-day dispatch – especially helpful when preparing for weekend hatches!
Do you ship internationally?
Yes! We ship worldwide except to most Asian countries and some remote regions. International orders include all necessary customs documentation for smooth border crossing. European anglers should allow extra 2-3 days for customs clearance.
How is my gear packaged for shipping?
We use saltwater-ready packaging with corrosion-resistant materials, especially critical for big game reels and conventional rods. Each item is hand-checked by our Oklahoma City team before shipment.
Returns & Exchanges
What is your return policy?
We offer no-risk returns within 15 days of delivery. Items must be in original condition with packaging intact (especially for rods and reels). Email [email protected] to initiate your return.
What if my gear arrives damaged?
While we take extreme care in packaging, if your gear arrives damaged, contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for replacement or refund.
Do you offer exchanges?
Yes! If you need a different size or model, contact our crew within 15 days of receipt. We’ll guide you through the exchange process to get the right gear for your needs.
Still have questions? Our Oklahoma City team of fellow anglers is ready to help! Email us at [email protected] – we speak both fishing and logistics.
