Returns & Exchanges

Last Updated: [Insert Date]

At White Water Outfitters Sales, we stand behind our premium fishing gear with the same confidence we have in a perfectly tied fly. While we meticulously inspect every item before shipping, we understand that sometimes a return or exchange is necessary. This policy outlines our straightforward process to get you back on the water with gear that meets your exacting standards.

Our Return Promise

We offer a 15-day return window from the date of delivery for most items in their original, unused condition with all tags and packaging intact. Like selecting the right lure for specific conditions, we’ve designed this policy to be fair and transparent.

Simple 3-Step Return Process

1. Initiate Your Return
   Email our Oklahoma City crew at [email protected] within 15 days of delivery with:
   • Your order number
   • Item(s) you wish to return
   • Reason for return
   • Whether you prefer refund or exchange
2. Receive Your RMA & Shipping Instructions
   We’ll email a Return Merchandise Authorization (RMA) number and prepaid return label if your return qualifies for free return shipping (U.S. orders over $50). International customers may have return shipping fees deducted from their refund.
3. Ship Your Return
   Package items securely (we recommend using original packaging) and include the completed return form. Ship to:
   
   
   White Water Outfitters Sales Returns
   2505 Southwest 43rd Street
   Oklahoma City, OK 73119
   USA

Return Request Template

Copy and paste this template into your email to expedite processing:

Refund Processing

Once we receive and inspect your return (typically within 3-5 business days):

• Timing: Refunds process within 5 business days after approval and appear in your account within 7-10 business days depending on your financial institution.
• Method: Refunds go to your original payment method. PayPal and credit card refunds may show as pending before posting.
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges (subject to availability):

1. Follow the standard return process above, clearly stating your exchange preference
2. We’ll ship your replacement item once the return is received
3. You’ll be responsible for any price difference and additional shipping costs

Note: For urgent needs, we recommend placing a new order while processing your return to minimize downtime during prime fishing seasons.

Damaged or Incorrect Items

If you receive damaged goods or incorrect items (rare as a flawless cast, but it happens):

• Contact us immediately at [email protected] with photos of the issue
• We’ll arrange expedited replacement shipping at no cost to you
• You may keep or donate the original item per local regulations

International Returns

For customers outside the U.S.:

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Consider using tracked shipping – we can’t credit items that don’t reach us

Questions? Reach our crew at [email protected] – we respond faster than a trout takes a dry fly.

Tight lines and smooth returns,
The White Water Outfitters Sales Team