Shipping Policy

Last Updated: [Insert Date]

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information as soon as your order ships.

Shipping Options & Delivery Times

We offer two shipping methods to meet your angling needs:

• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after processing
• Free Shipping: Available on orders over $50 via EMS – 15-25 business days after processing

Our Return Promise

We stand behind our gear like we stand in the river—firmly and with confidence. If any item doesn’t meet your expectations, here’s how we make it right:

Return Window

We offer a 15-day return window from the date of delivery for most items in their original, unused condition with all tags and packaging intact.

Non-Returnable Items

To protect all anglers, these specialty items cannot be returned:

• Custom Rigs (made to your specific specifications)
• Fly Tying Materials (due to hygiene considerations)
• Opened Bait Keeping supplies
• Crabbing & Shellfishing equipment that shows signs of use

Simple 3-Step Return Process

1. Initiate Your Return

Email our Oklahoma City crew at [email protected] within 15 days of delivery with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer refund or exchange

2. Receive Your RMA & Shipping Instructions

We’ll email a Return Merchandise Authorization (RMA) number and prepaid return label if your return qualifies for free return shipping (U.S. orders over $50). International customers may have return shipping fees deducted from their refund.

3. Ship Your Return

Package items securely (we recommend using original packaging) and include the completed return form. Ship to:

White Water Outfitters Sales Returns
2505 Southwest 43rd Street
Oklahoma City, OK 73119
USA

Return Request Template

Refund Processing

Once we receive and inspect your return (typically within 3-5 business days):

• Timing: Refunds process within 5 business days after approval and appear in your account within 7-10 business days depending on your financial institution.
• Method: Refunds go to your original payment method. PayPal and credit card refunds may show as pending before posting.
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges (subject to availability):

• Follow the standard return process above, clearly stating your exchange preference
• We’ll ship your replacement item once the return is received
• You’ll be responsible for any price difference and additional shipping costs

Pro Tip: For urgent needs, we recommend placing a new order while processing your return to minimize downtime during prime fishing seasons.

Damaged or Incorrect Items

If you receive damaged goods or incorrect items (rare as a flawless cast, but it happens):

• Contact us immediately at [email protected] with photos of the issue
• We’ll arrange expedited replacement shipping at no cost to you
• You may keep or donate the original item per local regulations

International Returns

For customers outside the U.S.:

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Consider using tracked shipping – we can’t credit items that don’t reach us

Questions?

Reach our crew at [email protected] – we respond faster than a trout takes a dry fly.

Tight lines and smooth returns,

The White Water Outfitters Sales Team