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Welcome to White Water Outfitters Sales! These Terms and Conditions (“Terms”) govern your use of our website wateroutfitsale.com and all purchases made through our store. By accessing our site or making a purchase, you agree to these Terms just as you’d respect the rules of your favorite fishing spot.

Pro Tip: We’ve structured these Terms like a well-organized tackle box—clear sections for easy reference. For quick navigation, use these headings:

  • Our Commitment to Anglers
  • User Responsibilities
  • Product & Service Details
  • Ordering & Payment
  • Shipping & Delivery
  • Returns & Refunds
  • Intellectual Property
  • Limitations of Liability
  • General Provisions

1. Our Commitment to Anglers

At White Water Outfitters Sales, we’re more than a gear shop—we’re fellow anglers committed to your success on the water. We pledge to:

  • Provide premium fishing equipment from fly tying materials to big game gear
  • Process orders within 1-2 business days (excluding weekends/holidays)
  • Offer transparent shipping timelines and return policies
  • Respond to customer inquiries faster than a trout takes a dry fly

2. User Responsibilities

To maintain a smooth experience for all anglers, you agree to:

Account Integrity

  • Provide accurate personal and payment information (as precise as your casting)
  • Keep login credentials secure—treat them like your secret fishing spots
  • Update account details when changes occur

Prohibited Conduct

You may not:

  • Use our site for any illegal purpose (including fraudulent purchases)
  • Attempt to access other users’ accounts or personal information
  • Misrepresent your identity or provide false information
  • Use automated systems to scrape content or place orders
  • Resell our products without authorization (we supply anglers, not retailers)

3. Product & Service Details

Fishing Gear Specifications

We specialize in:

  • Fly Fishing: Flies, fly boxes, tying materials, and accessories
  • Big Game: Heavy-duty equipment for serious anglers
  • Specialty Items: Custom rigs, bait keeping systems, crabbing equipment

Important Note: Some items have special conditions:

  • Custom Rigs: Made to your specifications—non-returnable
  • Fly Tying Materials: Hygiene-sensitive—non-returnable once opened
  • Bait Keeping Supplies: Non-returnable if opened

Product Availability

Like prime fishing conditions, inventory changes frequently. We:

  • Display real-time stock levels but can’t guarantee availability
  • May cancel orders for out-of-stock items (with prompt notification)
  • Offer backorder options when available—we’ll notify you of delays

4. Ordering & Payment

Order Process

  1. Selection: Choose your gear as carefully as you’d select a fly
  2. Checkout: Review items like you’d inspect your tackle
  3. Confirmation: You’ll receive an order confirmation email
  4. Processing: We’ll prepare your order within 1-2 business days

Payment Options

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Note: We don’t store payment details—they’re processed through secure gateways.

Pricing

All prices are in USD. While we check our prices as often as we check our lines:

  • Errors may rarely occur—we’ll contact you if a price correction is needed
  • International customers may face currency conversion fees from their bank

5. Shipping & Delivery

Shipping Methods

Option Carrier Cost Delivery Time
Standard DHL/FedEx $12.95 10-15 business days after processing
Free Shipping EMS Free (orders >$50) 15-25 business days after processing

Delivery Details

  • Processing Time: 1-2 business days (excluding weekends/holidays)
  • Tracking: Provided via email when your order ships
  • International: Subject to customs delays—additional fees may apply
  • Restrictions: We don’t ship to parts of Asia or certain remote regions

Peak Season Note: During busy fishing periods (spring/summer), allow extra processing and delivery time—we’re working as fast as mayflies hatch!

6. Returns & Refunds

Our Return Promise

We stand behind our gear like we stand in the river—firmly. Most items can be returned within 15 days of delivery if:

  • In original, unused condition
  • All tags and packaging are intact
  • Non-returnable items (listed in Section 3) are excluded

Return Process

  1. Initiate: Email [email protected] within 15 days with order details
  2. Instructions: We’ll provide an RMA number and return address
  3. Ship Back: Use original packaging when possible

Refund Details

  • Timing: Processed within 5 business days after we receive returns
  • Method: Issued to original payment method
  • Shipping Costs: Original shipping fees non-refundable (unless our error)

Pro Tip: For urgent needs during peak season, consider placing a new order while processing your return to minimize downtime.

7. Intellectual Property

All content on wateroutfitsale.com is our protected property:

  • Copyright: Product images, descriptions, and site content may not be reproduced without permission
  • Trademarks: “White Water Outfitters Sales” and our logo are registered marks
  • Product Designs: Custom rig patterns and unique fly designs are proprietary

You may:

  • Share product links with fellow anglers
  • Use product images for personal reference

8. Limitations of Liability

While we test our gear as thoroughly as we test new fishing spots:

  • We’re not liable for incidental/consequential damages from product use
  • Total liability for any claim won’t exceed the product’s purchase price
  • We’re not responsible for:
    • Damage from improper use (e.g., using freshwater gear in saltwater)
    • Customs delays or fees for international orders
    • Events beyond our control (natural disasters, strikes, etc.)

Safety Reminder: Always follow manufacturer instructions and local regulations when using fishing equipment—your safety on the water is paramount.

9. General Provisions

Governing Law

These Terms are governed by Oklahoma law. Any disputes will be resolved in Oklahoma City courts.

Changes to Terms

We may update these Terms as our business evolves—check back periodically. Continued use after changes constitutes acceptance.

Contact Us

Questions? Reach our crew at [email protected]—we respond faster than a trout takes a dry fly.

Tight lines and happy fishing,
The White Water Outfitters Sales Team
2505 Southwest 43rd Street, Oklahoma City, OK 73119 USA